Research shows passengers with disabilities continue to face widespread challenges, despite active efforts to remove barriers in public transport systems in several parts of the world. These barriers have been shown to be not only physical, but also social and attitudinal. This chapter aims to provide new knowledge about how travellers experience barriers in public transport. The focus is on bus journeys, particularly on getting on and off the vehicle. The empirical material for this study consists of complaints concerning accessibility issues on buses received by the Greater Stockholm Local Transit Company (SL) between January and October 2018, with emphasis on travellers’ personal negative experiences using public transport.