K2

Rethinking public transport contracts: towards value-based KPIs for reliable bus services

The primary purpose of this project is to critically evaluate and empirically demonstrate the effectiveness of regularity-based KPIs compared to traditional punctuality-based KPIs in public transport (PT) service contracts. By leveraging comprehensive multisource operational data from Region Stockholm (SL), the project specifically aims to:

1. Diagnose the current effectiveness of punctuality-based KPIs, by assessing their correlation with actual passenger experiences, operational efficiency, and capacity utilization.
2. Propose evidence-based recommendations for transitioning toward regularity-based KPIs to achieve better alignment with user experiences and operational goals.