K2

Rethinking public transport contracts: towards value-based KPIs for reliable bus services

The main purpose of the project is to critically evaluate and empirically demonstrate how effective regularity-based KPIs are compared to traditional punctuality-based KPIs in public transport contract management. Using extensive and diverse operational data from Region Stockholm (SL), the project aims to assess the current performance of punctuality-based KPIs by analyzing their relationship to actual passenger experiences, operational efficiency, and capacity utilization. Based on this, the project will propose evidence-based recommendations for transitioning to regularity-based KPIs that better reflect user experiences and operational objectives.

Photo: Alexander Williamson, CC BY-SA 4.0.