Traveler perceived service quality and satisfaction with public transport: The influence of digital competence and environmental attitudes

Jonas Nilsson, Johan Jansson, Kimberly Nicholas, Chunli Zhao

📂 Traveler perceived service quality and satisfaction with public transport: The influence of digital competence and environmental attitudes – sciencedirect.com
Report category: Vetenskapliga artiklar
Research project: Communicating public transport in the digital age: Impact of digitization on current and future traveler groups’, attitudes, satisfaction and travel behaviors